FaQ's

General Questions

Who is Wood Ivo?

Wood Ivo is a UK-based online store specializing in quality wooden garden products designed to help customers create beautiful and functional outdoor spaces.

Where are you located?

Our business address is:

Wood Ivo
19 Hamsterley Close
Bedford, MK41 0BZ
United Kingdom

How can I contact you?

You can contact us using the following details:

Email: contact@woodivo.co.uk
Phone: +44 117 410 1443

We aim to respond to enquiries within 24–48 business hours.

Orders & Payments

What payment methods do you accept?

We accept major debit cards, credit cards, and other secure payment methods available during checkout.

All transactions are processed through secure payment providers.

Is my payment information secure?

Yes. Our website uses secure encryption technology to protect customer information and payment transactions.

We do not store your complete payment card details.

Can I cancel my order?

If your order has not yet been processed or shipped, we may be able to cancel it.

Please contact us as soon as possible at:

contact@woodivo.co.uk

Shipping & Delivery

Do you offer free shipping?

Yes. We offer FREE shipping on all orders within the United Kingdom.

How long does delivery take?

Estimated delivery times are:

Processing Time: 1–2 business days
Shipping Time: 3–5 business days

Total Estimated Delivery Time: 4–7 business days

Do you ship internationally?

Currently, we only ship within the United Kingdom.

How can I track my order?

When tracking information is available, we will send tracking details to the email address provided during checkout after your order has been dispatched.

What happens if my order is delayed?

While most orders arrive within the estimated timeframe, occasional delays may occur due to courier services, weather conditions, public holidays, or other factors beyond our control.

If your order is significantly delayed, please contact our support team.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective items, subject to our Refund & Return Policy.

Do you accept exchanges?

Yes. Eligible products may be exchanged within the return period, subject to product availability.

How long does it take to receive a refund?

Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

Do you charge restocking fees?

No. Wood Ivo does not charge restocking fees on approved returns.

What should I do if I receive a damaged item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

Your order number
A description of the issue
Photos of the item and packaging

This helps us resolve the issue quickly.

Products

Are product dimensions accurate?

We make every effort to ensure product dimensions and specifications are accurate.

However, slight variations may occur depending on manufacturing tolerances and product materials.

Will my product look exactly like the photos?

We strive to display products as accurately as possible.

However, colours and appearance may vary slightly due to screen settings, lighting conditions, and the natural characteristics of wood.

Are your products suitable for outdoor use?

Most of our garden products are designed for outdoor use. Product-specific information and care instructions can be found on individual product pages.

Account & Privacy

Do I need an account to place an order?

No. Customers can typically complete purchases as guests without creating an account.

How do you protect my personal information?

We take data privacy seriously and handle personal information in accordance with our Privacy Policy.

For more information, please review our Privacy Policy page.

Do you sell or share my personal information?

We do not sell customer personal information.

Information may only be shared with trusted service providers when necessary to process orders, deliver products, or comply with legal obligations.

Still Need Help?

If you cannot find the answer to your question, please contact us: