Privacy policy

Last Updated: July 2026

Welcome to Wood Ivo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit woodivo.co.uk or purchase our products.

1. Company Information

Wood Ivo
19 Hamsterley Close
Bedford, MK41 0BZ
United Kingdom

Phone: +44 117 410 1443
Email: contact@woodivo.co.uk

Website: woodivo.co.uk

2. Information We Collect

We may collect the following information when you use our website:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information (processed securely through our payment providers)

Order Information

Products purchased
Order value
Delivery details
Transaction history

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Communicate regarding your orders
Respond to customer support requests
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send marketing communications where permitted by law or with your consent

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Customer consent where required

5. Payment Processing

Payments made through our website are processed by secure third-party payment providers.

We do not store or have direct access to your complete payment card information.

All payment transactions are encrypted using industry-standard security measures.

6. Shipping and Delivery Partners

To fulfil orders, we may share necessary information with delivery and logistics providers, including:

Customer name
Delivery address
Contact information

This information is used solely for order fulfilment and delivery purposes.

7. Marketing Communications

If you subscribe to our newsletter or provide consent, we may send:

Product updates
Promotions
Special offers
Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Cookies

Our website uses cookies and similar technologies to:

Ensure website functionality
Remember customer preferences
Improve website performance
Analyze website traffic
Support advertising and remarketing activities

You can manage or disable cookies through your browser settings.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

Unauthorized access
Loss
Misuse
Disclosure
Alteration

While we strive to protect your data, no online transmission or storage system can be guaranteed as completely secure.

11. Your Rights

Under applicable UK data protection laws, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise these rights, please contact us using the details provided below.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party services they use.

13. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: