Shipping policy
Last Updated: July 2026
At Wood Ivo, we are committed to delivering your handcrafted wooden products safely and efficiently. This Shipping Policy explains our shipping procedures, delivery estimates, and related information.
1. Company Information
Wood Ivo
19 Hamsterley Close
Bedford, MK41 0BZ
United Kingdom
Phone: +44 117 410 1443
Email: contact@woodivo.co.uk
Website: woodivo.co.uk
2. Shipping Locations
We currently ship to addresses within the United Kingdom.
At this time, we do not offer international shipping.
3. Order Processing Time
Orders are processed within 1–2 business days after payment has been successfully received and verified.
Orders are processed:
- Monday to Friday
- Excluding public holidays
- Excluding bank holidays
Orders placed on weekends or public holidays will begin processing on the next business day.
4. Delivery Time
After an order has been dispatched, delivery typically takes 3–5 business days.
Estimated Total Delivery Time
- Processing Time: 1–2 business days
- Shipping Time: 3–5 business days
Total Estimated Delivery Time: 4–7 business days
Please note that delivery times are estimates and may vary due to factors outside our control, including:
- Carrier delays
- Severe weather conditions
- Public holidays
- High shipping volumes
- Remote delivery locations
5. Shipping Costs
Free Shipping
We offer FREE shipping on all orders delivered within the United Kingdom.
There are no minimum purchase requirements and no hidden shipping fees.
6. Order Tracking
When tracking is available, customers will receive shipment tracking information via email after the order has been dispatched.
Tracking updates are provided by the shipping carrier and may take time to appear after shipment.
7. Delivery Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Wood Ivo is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses provided during checkout.
If you notice an error in your shipping information, please contact us immediately at:
8. Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with the carrier to investigate the shipment.
For assistance, please contact:
Email: contact@woodivo.co.uk
Phone: +44 117 410 1443
9. Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.
To help us investigate and resolve the issue, we may request:
- Your order number
- Photos of damaged items or packaging
- Additional delivery information
We will work with the shipping carrier to determine the appropriate resolution.
10. Undeliverable Packages
Packages returned to us due to:
- Incorrect address information
- Refused delivery
- Failure to collect the package
may be subject to additional shipping charges before reshipment.
11. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time.
Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Wood Ivo
19 Hamsterley Close
Bedford, MK41 0BZ
United Kingdom
Phone: +44 117 410 1443
Email: contact@woodivo.co.uk