Terms of service

Last Updated: July 2026

Welcome to Wood Ivo. These Terms of Service govern your use of woodivo.co.uk and any purchases made through our website. By accessing or using our website, you agree to be bound by these Terms.

1. Company Information

Wood Ivo
19 Hamsterley Close
Bedford, MK41 0BZ
United Kingdom

Phone: +44 117 410 1443
Email: contact@woodivo.co.uk

Website: woodivo.co.uk

2. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that you:

Are at least 18 years old or have permission from a parent or legal guardian.
Have the legal capacity to enter into binding agreements.
Agree to comply with these Terms of Service.

3. Products and Services

Wood Ivo sells handcrafted wooden garden and outdoor products.

We strive to ensure all product descriptions, images, dimensions, specifications, and pricing are accurate. However, slight variations may occur due to:

Handcrafted production methods
Natural wood grain and texture
Lighting and display settings
Product updates and improvements

Such variations do not constitute defects.

4. Orders

When placing an order, you agree that:

All information provided is accurate and complete.
You are authorized to use the payment method submitted.
Orders are subject to availability and acceptance.

We reserve the right to refuse, cancel, or limit any order at our discretion, including cases involving suspected fraud, pricing errors, or misuse of our website.

5. Pricing and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Payment must be received in full before an order is processed and shipped.

We accept payment through secure third-party payment providers.

We reserve the right to change pricing at any time without prior notice.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Current estimated delivery times:

Processing Time: 1–2 business days
Delivery Time: 3–5 business days
Total Delivery Time: 4–7 business days

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers may request returns within 30 days of delivery, subject to the conditions outlined in our Refund Policy.

Refunds are typically processed within 7 business days after returned items are received and inspected.

8. Exchanges

Eligible products may be exchanged according to our Refund Policy.

We reserve the right to refuse exchanges that do not meet our return requirements.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Product descriptions
Images
Graphics
Website design
Text content

is owned by or licensed to Wood Ivo and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

Violate any applicable laws or regulations.
Use the website for fraudulent purposes.
Attempt unauthorized access to website systems.
Introduce malicious software or harmful code.
Interfere with the operation of the website.
Misrepresent your identity or information.

11. Limitation of Liability

To the fullest extent permitted by law, Wood Ivo shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Loss of business opportunities
Loss of data

arising from the use of our website, products, or services.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

12. Product Safety

Customers are responsible for:

Using products according to their intended purpose.
Following any provided instructions.
Ensuring products are installed and maintained appropriately.

Wood Ivo shall not be responsible for damage resulting from misuse, improper installation, neglect, or unauthorized modification.

13. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Accessing third-party websites is done at your own risk.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be published on this page with a revised effective date.

Continued use of the website after changes have been posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us: