Refund policy

Last Updated: July 2026

At Wood Ivo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Refund & Return Policy explains your rights and our procedures regarding returns, exchanges, and refunds.

1. Company Information

Wood Ivo
19 Hamsterley Close
Bedford, MK41 0BZ
United Kingdom

Phone: +44 117 410 1443
Email: contact@woodivo.co.uk

Website: woodivo.co.uk

2. Return Eligibility

We accept returns for both:

Defective products
Non-defective products

To be eligible for a return:

The return request must be submitted within 30 days of receiving the order.
The item must be unused, undamaged, and in substantially the same condition as received.
The item should be returned with its original packaging whenever possible.
Proof of purchase or order confirmation may be required.

3. Return Window

Customers may request a return within 30 days from the date the order is delivered.

Requests received after the return period may not be eligible for a refund or exchange.

4. Return Method

Returns are accepted by mail.

To initiate a return, please contact us at:

contact@woodivo.co.uk

Please include:

Order number
Customer name
Reason for return
Photos (if the item is damaged or defective)

5. Return Shipping Label

Where applicable, a return shipping label may be included with the original package or provided by customer support during the return process.

Customers should follow the return instructions provided by our support team before shipping items back.

6. Exchanges

We accept exchanges for eligible items.

If you wish to exchange a product, please contact us within the return period.

Exchanges are subject to product availability.

7. Restocking Fees

Wood Ivo does not charge any restocking fees.

Customers will not be charged a restocking fee for approved returns.

8. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to the original payment method used during purchase.

9. Refund Processing Time

Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

Please note that banks and payment providers may require additional time to complete the transaction.

10. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect

please contact us as soon as possible after delivery.

We may request:

Photographs of the item
Photographs of the packaging
Order details

We will work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

11. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged or defective:

Custom-made products
Personalized products
Special-order items
Products modified at the customer's request

This does not affect your statutory rights under UK consumer protection laws.

12. Refused Deliveries and Undeliverable Orders

If an order is returned because:

An incorrect address was provided
Delivery was refused
The package was not collected

additional shipping charges may apply before reshipment.

13. Cancellation Requests

Orders may be cancelled before shipment by contacting our customer support team.

If an order has already been shipped, the standard return process will apply.

14. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws in the United Kingdom.

15. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time.

Any changes will be published on this page with an updated revision date.

16. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us: